f999c Privacy Policy
How your personal information is collected, stored, and kept secure — f999c's full privacy policy is described in detail here.
Your Privacy Is Our Responsibility
f999c operates a safe and trusted online gaming service for users in Bangladesh. We understand that your personal information is highly sensitive and ensuring its protection is our first duty. This privacy policy describes in detail what types of information we collect, how we use it, who we share it with, and what your rights are.
This policy applies to all f999c services, websites, and mobile platforms. By using f999c's services, you are considered to have accepted the terms of this privacy policy. We recommend that you read this entire document carefully.
What Information We Collect
When you use f999c's services, we may collect the following types of information.
Personally Identifiable Information
- Full Name: Your complete name as provided at registration.
- Date of Birth: For age verification. f999c provides services only to those aged 21 or above.
- National ID / Passport: For identity and age verification.
- Current Address: For contact and verification purposes.
Contact Information
- Email Address: For account communication and important notifications.
- Mobile Number: For two-factor verification and payout notifications.
Financial Information
- Payment Method Details: Information related to bKash, Nagad, Rocket, Upay accounts — for transaction processing purposes only.
- Deposit and Withdrawal History: Account balance, transaction records, and bonus information.
Technical Information
- IP Address and Device Information: For security verification and fraud prevention.
- Browser Type and Version: To ensure platform compatibility.
- Access Logs: Login times, page views, and session-related information.
- Gaming History: Play records, bet amounts, and results history.
How We Collect Information
f999c collects your information in the following ways:
Direct Collection
When you register with f999c, complete account verification, request a deposit or withdrawal, seek support via live chat, or contact us by email — we directly collect the information you provide.
Automatic Collection
When you browse the f999c platform or play games, certain technical information is automatically collected through cookies, web beacons, and similar technologies. This information is used to ensure the smooth operation and security of the platform.
Collection from Third Parties
As part of the identity verification process, we may receive information from approved verification agencies. This process is conducted entirely through SSL encryption.
How We Use Your Information
f999c uses collected information only for the following legitimate purposes:
- Account Management: Creating, managing, and maintaining your user account.
- Identity and Age Verification: Ensuring that only those aged 21 or above are using the service.
- Transaction Processing: Completing deposits and withdrawals via bKash, Nagad, Rocket, Upay.
- Customer Support: Resolving your issues through 24/7 live chat and email.
- Security and Fraud Prevention: Protecting accounts and detecting and preventing suspicious activity.
- Legal Compliance: Meeting applicable laws and regulations.
- Service Improvement: For analytical purposes to further improve the platform experience.
- Responsible Gaming: Detecting unusual gaming behavior and providing support when needed.
- Relevant Communications: Sending important notifications related to your account, transactions, or services.
We never sell, rent, or transfer your information to any unauthorized third party.
Information Sharing and Disclosure
f999c may share your information only in the following limited and specific circumstances:
Service Providers
We work with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and managing technical infrastructure. These partners are granted access to information only for their specific tasks and operate under strict confidentiality agreements.
Game Providers
Limited information necessary for game operation may be exchanged with game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others. This exchange takes place through encrypted channels.
Legal Requirements
If disclosure of information is unavoidable in order to comply with a court order, a lawful request from a government authority, or applicable law, f999c may be required to provide information as required by law.
Security and Protection
Information may be shared with relevant authorities in cases of detecting and preventing fraud, money laundering, or other illegal activity.
What We Do Not Do
- We do not sell personal information to third-party advertisers.
- We do not use information for unauthorized marketing or promotional purposes.
- We do not share information with any partner outside of a confidentiality agreement.
Data Protection Measures
f999c uses industry-leading security technology to keep your personal information safe.
Encryption
All information sent to and received from our platform is protected through 256-bit SSL encryption. Your payment information is stored in a specially encrypted database.
Access Control
Access to your information is restricted only to verified f999c staff who need it for their work. All access is logged and audited regularly.
Two-Factor Authentication
f999c provides Two-Factor Authentication to protect your account. We strongly recommend that you keep this feature enabled.
Server Security
Our servers operate in secure data centers and undergo regular security testing and updates. Regular data backups are maintained so that no information is lost due to a technical issue.
Security Breach Management
If an unexpected security breach occurs, f999c will promptly notify affected users by email and take the necessary steps to address the situation.
Cookie Policy
f999c uses cookies to improve the website user experience.
What Cookies Are
Cookies are small text files that your browser stores on your device. They help our platform remember your preferences and manage your session.
Types of Cookies We Use
- Essential Cookies: Required for managing login sessions and security. Disabling these will prevent the service from working properly.
- Functional Cookies: For remembering your language preferences and account settings.
- Analytical Cookies: For analyzing user behavior to improve the service. This information is collected entirely anonymously.
Cookie Controls
You can control or disable cookies from your browser settings. Keep in mind that disabling essential cookies may prevent you from using some core features of f999c.
Third-Party Links and Services
The f999c platform may incorporate third-party services, such as game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, Microgaming, NetEnt, and others), payment gateways, and identity verification agencies.
These third parties have their own privacy policies and those policies are outside f999c's control. We advise that you read their respective privacy policies before using these services.
f999c only works with partners who meet our data protection standards and are bound by confidentiality agreements.
Children's Privacy Protection
f999c's services are intended entirely for adults — only those aged 21 or above. We do not collect information from anyone under the age of 21 under any circumstances.
Age verification is mandatory during the registration process. If it comes to our attention that our collected data includes information belonging to a minor, we will immediately close that account and delete the relevant information.
If you believe that a minor has registered with f999c, please contact our support team immediately.
Your Rights
As a user of f999c, you have the following rights regarding your personal information:
- Right of Access: You have the right to know what information we are collecting and storing about you.
- Right to Rectification: If there is any error or incompleteness in your information, you may request that it be corrected.
- Right to Erasure: In certain circumstances, where retention is not required by law or regulatory obligation, you may request that your data be deleted.
- Right to Restrict Processing: In certain cases, you have the right to request that the processing of your data be restricted.
- Right to Data Portability: The right to receive the data you have provided in a structured, machine-readable format.
- Right to Object: The right to object to the processing of your data for specific purposes.
- Right to Withdraw from Marketing Communications: The right to unsubscribe from promotional emails or messages at any time.
To exercise these rights, contact our support team via 24/7 live chat or email. We will respond to your request within a maximum of 30 business days.
Data Retention Period
f999c retains your data only for as long as necessary. The retention period depends on the type and purpose of the data:
- Active Account Data: For the entire duration that the account remains active.
- Transaction Records: For the period required under applicable financial regulations.
- Verification Documents: For the period necessary to meet legal requirements.
- Gaming History: For the period required by responsible gaming policies and legal compliance.
- Inactive Accounts: If an account remains inactive for an extended period and all legal obligations have been met, the data is securely deleted.
Upon expiry of the retention period, data is securely and permanently deleted or anonymised so that identification is no longer possible in any way.
Changes to the Privacy Policy
f999c reserves the right to review and update this privacy policy as needed. Changes may occur:
- Due to changes in applicable laws or regulations.
- As a result of adding new services or technologies.
- To improve business practices.
- Due to enhancements to security measures.
We will send a notification to your registered email at least 30 days before any significant change takes effect. The "Last Updated" date at the top of this page always indicates the most recent version.
Continued use of f999c after any changes will be taken to mean that you have accepted the new policy. If you do not agree to the changes, you may request that your account be closed.
Contact Us
If you have any questions, comments, or complaints about this privacy policy, or if you wish to exercise any rights relating to your personal data, please get in touch with us. Our privacy and security team is available seven days a week, twenty-four hours a day to assist you.
Live Chat: Get direct support in Bengali 24/7 through the platform.
Email: [email protected]
We aim to respond to all requests relating to personal data within 30 business days.
Learn more about f999c
Read our Terms & Conditions, Responsible Gaming Policy, and FAQ.